CareCredit/GECRB Reviews and Complaints

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CareCredit/GECRB Reviews

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  • roomstogo/gecrb

    payment made to early so my account shows missed payment. never missed a payment and paid early. called to find out what the problem was as my account was paid in the same month as the bill. talked to india customer service and got a canned answer but agreed to waive the late fee. i must make a double payment to get my account back to current status and unable to adjust the early payment as it posted to previous month. More...
    jerryh20's Picture   jerryh20    1 Comments   Comments
  • UnCareCredit/GECRB

    I got a Care Credit card (what a complete misnomer) to pay for my new hearing aids with 0% interest for 12 months. Sounded like a good deal, and was recommended by my practitioner. (I will tell him my experience and suggest he not recommend them anymore.) I paid my first bill through my online banking account--only to have it returned to my bank two weeks later, with no acknowledgment or explanation to me and a $25. charge for late payment in the next bill. Huh? I wrote to GE Retail Bank online a week ago, and never received a response. Then I called customer service yesterday--and... More...
    (Credit Cards, Finance, Banks)
    Thebigkate's Picture   Thebigkate    1 Comments   Comments
  • wish i knew

    tried calling them to let them know card not sent,but bii was received. when I got rep after 90 min she would not let me explain what i was trying to ask. Only talked over me and would not answer just repeated same info but not pertaining to the reason of call. Asked to be transfer to someone to help then I was put in que for supervisor for 47 min, which no one ever answered. Trying to do business with cell. Feel very misrepresented on this card, terms and promtions. what a disappointment CareCredit/GECRB is wish I had read reviews, but it was an emergency. I will do everything I have for... More...
    (Credit Cards, Finance, Banks)
  • Very unsatisfied customer

    Unfortunately I did't read review or I would have taken more time before deciding to take out the CareCredit/GECRB card to help pay medical expense. When you are lucky after97 min to get a rep, when you do they talk over you and but doesnt acknowledge any question you asked it really sucks. Not only being on hold to get a rep 97 minutes, agent rattles on without anything you asked, asked for supervisor and that was as much a joke, i have been on hold an additional 47 min, never hearing more than the background repeating itself. They lie about payment, also the deferred interest that... More...
    (Credit Cards, Finance, Banks)
    gingerlew's Picture   gingerlew    0 Comments   Comments

CareCredit/GECRB Comments

dutchq60 says: (5 years ago)
I received a GECRB/CareCredit account for $3000 in dental work to be paid back at $250 per month for two years. Due to an error in posting the payment number, one month was skipped. When the notice from GECRB was finally received by me, I called to verify with my bank, then made the missed payment. Now I am being charged $530 in late charges. Each subsequent call has gone to an out of country call center. I am then referred to the Synchrony Bank Recovery Dept. When asked for a supervisor or fax number, I am told to log onto the website. My account does not appear and I am once again referred to the recovery dept. What recourse do I have to clear my account and credit report? Acct

problem says: (5 years ago)
I have recently received my CareCredit card which was recommended by my dentist office. First payment was due on Aug. 14th. This payment was mailed on Aug. 11th which was a Sunday. When I received my statement for Sept., I was charged a $35.00 late fee. They show that the check was posted on the 15th which the only way this would happen is the lack of the company not posting the check when received. This dentist is a friend of mine and will hear about this charge, which will also be reported to Better Business. I believe this is against the law procedure and I will be checking on this.

paulaball says: (5 years ago)
I have been trying to make my payment online and have not been able to, because the only screen the pops up is the one to update your information which I've already done over and over again. Need to make my payment before they get me for late charges. Please help...

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